The coronavirus (COVID-19) situation is changing every minute, and we are actively monitoring the latest developments to ensure we deliver exceptional service to our valued customers.
As of right now, all Silvercote branches are operational. The safety of everyone in the Silvercote family – from our associates to our customers to our suppliers – is our top priority. We are currently focused on protecting the health of our employees and customers, enabling a remote workforce, and providing the level of support and quality you deserve.
We have tested our Business Continuity Plans to assess our preparedness to respond to whatever the future holds. Based on those results, we believe we can keep our business running the same way we do today.
Silvercote is unique in that it operates as a network of 17 branches. If we encounter difficulties in one branch, it is our practice to shift orders to other branches to ensure you get the product you expect. That is why we are the North American leader in Lamination, it is why you can rely on us to provide the best service in the industry, and it is what we intend to continue to do throughout this situation.
We are in constant contact with our suppliers and are not experiencing or expecting any product disruptions. However, our transportation partners and other vendors determine their own policies and procedures for dealing with COVID-19. We will keep you up to date on changes in both product availability and delivery as this situation evolves. We will continue to work in lock step with them and are committed to notifying you of any major changes.
Proactive Measures to Keep People Safe
Silvercote is following guidance from the Center for Disease Control and is increasing the frequency of cleaning and hygiene in our branches. In addition to this constant emphasis on practicing good hygiene, we have had our associates cancel all non-essential travel, both within and between the U.S. and Canada. Instead, associates have been encouraged to reschedule meetings or conduct them virtually. Silvercote will not be attending any large events or industry conferences, and any travel considered essential between the U.S. and Canada must be approved by a member of our Senior Leadership Team. All travel outside of North America has been cancelled.
Our Commitment to You
We will continue to monitor the regional and global impacts of coronavirus (COVID-19) and are committed to sharing any changes in our operational plans or product availability with you if they occur. Please know that we are steadfast in our commitment to exceptional customer service and truly value your partnership.
We Are Open For Business
A few states where we operate, including California, New York, Illinois, Pennsylvania, and New Jersey have recently announced operating restrictions on businesses not considered “life sustaining” or “essential.” Many of our customers are businesses providing these essential, life-sustaining services – like power generation plants and refineries – and we deliver the materials they need to operate. They depend on us, and therefore we are an essential business as well and plan to remain open until otherwise notified by a state or local government.
If you have any questions, please reach out to your sales representative or a member of our customer service teams.
Senior VP & General Manager